How to reset MDM, payjoy, easybuy, m-kopa

[Support]

Bootloader must be unlocked!
You must check bootloader unlock state with your EYES before do anyhing!

Every day sonmething new happened, f.e. new firmware version or sec patch comes, so even if software says "Bootloader is unlocked" you MUST verify bootloader unlock state.


Check warning message at bootlogo.
It may be Yellow State or Orange State or other text that indicate bootloader lock state.

In some cases message on bootlogo is absent.
In this case go to smartphone Settings menu, enable Developer options and verify OEM unlocking status.

Sometimes [BL Unlock] process gives no result. It may happen for latest tecno/infinix/itel devices.
In this case use alternative way: Request bootloader unlock via Developer Menu and Infinix ID or Tecno ID or find another way to unlock bootloader.
Do it somehow, I do not know how.

Red State text on boot means Bootloader is still locked.
In this case do not make anything else but Click HERE


Continue with next steps ONLY if Bootloader unlocked!

[Support]

Warning: Unknown MDM file may kill your smartphone, think twice!

How to reset MDM with #CM2

Run Infinity #CM2MT2 or #CM2SP3



Step 1: Select SoC and model name. Click to [Connect]

Step 2: Click to [Service] tab and Unlock Bootloader


Check warning message at bootlogo.
It may be Yellow State or Orange State or other text that indicate bootloader lock state.

In some cases message on bootlogo is absent.
In this case go to smartphone Settings menu, enable Developer options and verify OEM unlocking status.

Sometimes [BL Unlock] process gives no result. It may happen for latest Tecno or Infinix devices.
In this case use alternative way: Request bootloader unlock via Developer Menu and Infinix ID or Tecno ID or find another way to unlock bootloader.
Do it somehow, I do not know how.

Red State text on boot means Bootloader is still locked.
In this case do not make anything else but Click HERE


Continue with next steps ONLY if Bootloader unlocked!

Step 3: Be sure [Apply] is selected and click to [MDM] button

Step 4: Insert SIM Card, Power device On and Connect to WiFi or to Mobile Network
Now wait some time and be sure that device is not relocked


If you are not lucky and device become relocked after it was connected to Network - use [AppTool] as per steps below.

[Support]

How to find and Disable Admin App with [AppTool]

1. Click to [Connect]
2. Go to [AppTool]
3. Click to [Load Apps]



4. Check whole list of Apps.
Find App that act as ADMIN App and disable it.
You must spend time and check Apps one-by-one.

5. Make App On [v] or Off [ ]
6. Click to [Apply]



Disconnect device and check it after you disable each App.
Do not disable many Apps at once, you have to be sure what App make device locked.

[Support]

How to fix No Outgoing Calls or No Incoming Calls after ugly MDM file flashing

If you got device damaged after flashing with unknown MDM file and there is No Outgoing Calls or No Incoming Calls try available methods one-by-one:

[Support]

How to return device to good working state in case of failure


Find a way to unlock bootloader somehow. After that device can Power-On well with any changes you made.
OR
Flash device with original factory firmware. After that device comes to it's original state.
OR
Select [Rollback] and click to [MDM] button. After that device comes to it's original state.