How to reset MDM, payjoy, easybuy, m-kopa, SoftLock

[Support]

MDM File may kill your device!

With Infinity CM2 you can Reset MDM fast and safely!
Click to CM2 [MDM] button and get job done in seconds, device has the same firmware version, the same settings.

In both cases (danger file of fast Infinity CM2 method) you must first unlock bootloader!


1. How to reset MDM with CM2 SAFELY

2. How to find Admin App with [AppTool]

3. How to fix No Outgoing Calls or No Incoming Calls after ugly MDM file flashing

[Support]

How to reset MDM

Run Infinity #CM2MT2 or #CM2SP3



Step 1: Select SoC and model name. Click to [Connect]

Step 2: Click to [Service] tab and Unlock Bootloader


Check warning message at bootlogo.
It may be Yellow State or Orange State or other text that indicate bootloader lock state.

In some cases message on bootlogo is absent.
In this case go to smartphone Settings menu, enable Developer options and verify OEM unlocking status.

Sometimes [BL Unlock] process gives no result. It may happen for latest Tecno or Infinix devices.
In this case use alternative way: Request bootloader unlock at manufacturer web site, f.e. Infinix or Tecno or find another way to unlock bootloader.
Do it somehow, I do not know how.

Red State text on boot means Bootloader is still locked.
In this case do not make anything else but Click HERE


Continue with next steps ONLY if Bootloader unlocked well!

Step 3: Be sure [Apply] is selected and click to [MDM] button

Step 4: Insert SIM Card, Power device On and Connect to WiFi or to Mobile Network
Now wait some time and be sure that device is not relocked


If you are not lucky and device become relocked after it was connected to Network - use [AppTool] as per steps below.

[Support]

How to use CM2 [AppTool] and find Admin App that makes device locked:

1. Click to [Connect]
2. Go to [AppTool]
3. Click to [Load Apps]



4. Check whole list of Apps.
Find App that act as ADMIN App and disable it.
You must spend time and check Apps one-by-one.

5. Make App On [v] or Off [ ]
6. Click to [Apply]



Disconnect device and check it after you disable each App.
Do not disable many Apps at once, you have to be sure what App make device locked.

[Support]

If you got device damaged after flashing with unknown MDM file and there is No Outgoing Calls or No Incoming Calls make this:

MTK - set new PSN or make steps below:
- Open [MemTool]
- Backup proinfo partition
- Erase proinfo partition

SPD/Unisoc - set new PSN or make steps below:
- Open [MemTool]
- Backup miscdata partition
- Erase miscdata partition
- Unlock Bootloader

[Support]

How to return device to good working state in case of failure


Find a way to unlock bootloader somehow. After that device can Power-On well with any changes you made.
OR
Flash device with original factory firmware. After that device comes to it's original state.
OR
Select [Rollback] and click to [MDM] button. After that device comes to it's original state.