Infinity Box/Dongle - How to check Support Expiration date

Support · Post by **Support** » 20 Nov 2017, 07:59

Infinity Box/Dongle - How to check Support Expiration date

https://www.infinity-box.com/service/

https://www.infinity-box.com/price/

https://www.infinity-box.com/buy/

Alternative way:

almanah · Post by **almanah** » 10 Nov 2019, 14:39

2019-11-10 14:20:56 +00:00 My Account Products News Support & Downloads Settings Logout [0378E67572]
Operation #552: Infinity Products Serial Number check
Detect Box/Dongle Type, validate S/N etc.
Price: 0
Balance: 0
Quantity: 0 of 105 done
Average time: instant
Serial Number: 4508586B
Username: 004508586B
Token Type: Infinity-Box/Dongle
Registered: 2017-12-28
Expired: 2018-12-28
Account Status: Active
Firmware Version: 0137
Hardware Status: Ok

almanah · Post by **almanah** » 10 Nov 2019, 14:39

but say not update

almanah · Post by **almanah** » 10 Nov 2019, 14:41

Token
- Type: Infinity [BEST]
- Account Status: Active
- Hardware Status: Ok
Services
- Activation 1: Infinity [BEST]; S/N: 78E67572; Firmware Version: 0122
- More Services may be active but not listed

Support · Post by **Support** » 18 Nov 2019, 11:13

abed65 wrote: ↑11 Nov 2019, 15:46 hello everyone. i cant register and update firmware. error:=>> === Process started: 11/11/2019 18:36:38 ===
Connecting to server
Connection to server failedSocket Error # 10054
Connection reset by peer.
please help me

You must disable your PC firewall and Antivirus and try again.

Support · Post by **Support** » 18 Nov 2019, 11:13

almanah wrote: ↑10 Nov 2019, 14:39 2019-11-10 14:20:56 +00:00 My Account Products News Support & Downloads Settings Logout [0378E67572]
Operation #552: Infinity Products Serial Number check
Detect Box/Dongle Type, validate S/N etc.
Price: 0
Balance: 0
Quantity: 0 of 105 done
Average time: instant
Serial Number: 4508586B
Username: 004508586B
Token Type: Infinity-Box/Dongle
Registered: 2017-12-28
Expired: 2018-12-28
Account Status: Active
Firmware Version: 0137
Hardware Status: Ok

Hello,

You can renew support (and activate new software) for any Infinity-Box, even for box released in year 2005.
How to renew support and use latest software updates, CM2 etc.:

If you have credits at your IOS account:
- login to your IOS account - https://www.infinity-box.com/service/
- go to `Products` menu
- select `Infinity-Box/Dongle 1 year Updates/Support Renew`
- enter your S/N

If you do not have credits at your IOS account:
- contact to your seller - https://www.infinity-box.com/buy/

Support · Post by **Support** » 20 Nov 2019, 08:39

Taief wrote: ↑20 Nov 2019, 05:46 InfinityBox CM2SP2 Not working

Token
- Type: Infinity-Box/Dongle
- Account Status: Active
- Hardware Status: Ok
Services
- Activation 1: Infinity-Box/Dongle; S/N: 2F9A1E87; Firmware Version: 0137; Registered: 18-Jan-2018; Expired: 18-Jan-2019;

=== Process started: 11/18/2019 14:14:17 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

https://ibb.co/9pTvNRJ

Hello,

It looks like your dongle support period is expired.
If support is expired please contact to your seller and renew support - https://www.infinity-box.com/buy/

Support · Post by **Support** » 20 Nov 2019, 18:22

Taief wrote: ↑20 Nov 2019, 10:35
Taief wrote: ↑20 Nov 2019, 10:26
Support wrote: ↑20 Nov 2019, 08:39

Hello,

It looks like your dongle support period is expired.
If support is expired please contact to your seller and renew support - https://www.infinity-box.com/buy/
hello sir Expired: 18-Jan-2019 Plz Chak My Dongle; S/N: 2F9A1E87

Services
- Activation 1: Infinity-Box/Dongle; S/N: 2F9A1E87; Firmware Version: 0137; Registered: 18-Jan-2018; Expired: 18-Jan-2019;
Sorry Sir i dont chak my date sorry

You are always welcome

walid2020 · Post by **walid2020** » 19 Feb 2020, 14:52

Re: InfinityBox CM2SP2 Not working

Support · Post by **Support** » 24 Feb 2020, 11:13

walid2020 wrote: ↑19 Feb 2020, 14:52 Re: InfinityBox CM2SP2 Not working

Hi,
I think it works very good.
What is the problem exactly at your side ?

rds21 · Post by **rds21** » 21 Jun 2020, 14:50

=== DongleManager [Infinity] v1.80 [21/06/2020 9:49:42] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00006A831FDB4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): F2316A83
Firmware version: 0143.02
=== Process started: 21/06/2020 9:49:44 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

How can I solve the problem it gives me that error?..

Support · Post by **Support** » 21 Jun 2020, 23:31

rds21 wrote: ↑21 Jun 2020, 14:50 === DongleManager [Infinity] v1.80 [21/06/2020 9:49:42] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00006A831FDB4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): F2316A83
Firmware version: 0143.02
=== Process started: 21/06/2020 9:49:44 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

How can I solve the problem it gives me that error?..

Hello,

It looks like your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support - https://www.infinity-box.com/buy/

039ECA5FBC · Post by **039ECA5FBC** » 25 Jun 2020, 18:48

=== DongleManager [Infinity] v1.80 [6/25/2020 11:47:53] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00005FBC200A4082
=== Process started: 6/25/2020 11:47:53 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to https://infinity-box.com/support/?r=2
please solve the problem

Support · Post by **Support** » 26 Jun 2020, 15:06

039ECA5FBC wrote: ↑25 Jun 2020, 18:48 === DongleManager [Infinity] v1.80 [6/25/2020 11:47:53] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00005FBC200A4082
=== Process started: 6/25/2020 11:47:53 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to https://infinity-box.com/support/?r=2
please solve the problem

insert card into your "Alcor Micro USB Smart Card Reader" and update it now

Sunndozor · Post by **Sunndozor** » 05 Aug 2020, 08:09

=== DongleManager [Infinity] v1.80 [05.08.2020 10:58:11] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00001B8012B94082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 8B551B80
Firmware version: 0144.02
=== Process started: 05.08.2020 10:58:13 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to https://infinity-box.com/support/?r=2

please solve the problem