Dongle misconfiguration - How to fix

[Support]

Dear Friends,

Problem: Dongle misconfiguration
Reason: It may be a result of software (or drivers) conflicts or something like that.

How to solve:

Check Box/Dongle state:
- Run DongleManager
- Read S/N (Serial Number)
- You will see a Diagnostic message and Diagnostic Code

Diagnostic Code #57:
- Uninstall any kind of usb trace/spy/sharing software and do not use it in future
- Kill in your PC Device Manager all processes with name like usb3monitor
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).


Diagnostic Code #62:
- Check and clean your PC for viruses
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).


Other Diagnostic Code:
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).


- Please DO NOT send us screenshots but only text with explanation and Box/Dongle details are required !
- Please DO NOT update Box/Dongle with DongleManager without supporter confirmation otherwise your server account may be locked for a long time after 3 tries to avoid Smart-Card damage !

[0053B59961]

= DongleManager [Infinity] v1.94 [2/16/2026 2:55:18 PM] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Alcorlink USB Smart Card Reader 1
HWID: 00009961187A4082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 53B59961
Firmware version: 0160.02
=== Started: 2/16/2026 2:55:20 PM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://infinity-box.com/?r=2
Do you want to report an issue to Support?
No

[0053B59961]

Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Box/Dongle misconfiguration
Diagnostic code: 5A
16-02-2026 15:03:07
Username: 0053B59961
==> Search for "fault.bin" in C:\Users\jehanzeb\Downloads\Compressed\DongleManager\
==> Search for "fault.bin" in c:\InfinityBox\
==> Search for "fault.bin" in c:\Program Files\
==> Search for "fault.bin" in c:\Program Files (x86)\
Found files: 0
No reports found