dongle misconfiguration plzzz hel me

[amanjani]

=== DongleManager [Infinity] v1.72 [09/02/2019 07:08:19] ===
Box/Dongle type selected: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 01077E7C24881292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 01EE7E7C
Firmware version: 0122.02
=== Process started: 09/02/2019 07:08:20 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to https://infinity-box.com/support/?r=2
this is detaile plzzzz help me infinity

[Support]

=== DongleManager [Infinity] v1.72 [09/02/2019 07:08:19] ===
Box/Dongle type selected: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 01077E7C24881292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 01EE7E7C
Firmware version: 0122.02
=== Process started: 09/02/2019 07:08:20 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to https://infinity-box.com/support/?r=2
this is detaile plzzzz help me infinity

To avoid software conflicts in future please do not use "snoopy flashtool" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

[amanjani]

ok thanks i will inform you very soon

[amanjani]

thanks sir my problem solved thanks

[usemobile]

[img]file:///C:/Users/garg/Downloads/WhatsApp%20Image%202019-02-25%20at%201.54.09%20PM.jpeg[/img]plz help my box not working in new updates i alredy renew my cm2 box 10day before




=== DongleManager [Infinity] v1.72 [2/28/2019 13:01:52] ===
Box/Dongle type selected: CDMA-Tool
Card-Reader: Gemalto e-gate Smart Card 1
HWID: 000268C900001942
Box/Dongle found: CDMA-Tool
Reading...
Serial No (S/N): 011568C9
Firmware version: 0122.02
=== Process started: 2/28/2019 13:01:57 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

[usemobile]

=== DongleManager [Infinity] v1.72 [2/28/2019 13:01:52] ===
Box/Dongle type selected: CDMA-Tool
Card-Reader: Gemalto e-gate Smart Card 1
HWID: 000268C900001942
Box/Dongle found: CDMA-Tool
Reading...
Serial No (S/N): 011568C9
Firmware version: 0122.02
=== Process started: 2/28/2019 13:01:57 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

[Support]

=== DongleManager [Infinity] v1.72 [2/28/2019 13:01:52] ===
Box/Dongle type selected: CDMA-Tool
Card-Reader: Gemalto e-gate Smart Card 1
HWID: 000268C900001942
Box/Dongle found: CDMA-Tool
Reading...
Serial No (S/N): 011568C9
Firmware version: 0122.02
=== Process started: 2/28/2019 13:01:57 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

Already answered in other thread, please check it.

[adjuster78]

Good day. Infiniti cm2 module SM active firmware tab. Buttons in the remaining tabs are not active. I installed everything according to the instructions. What could be the solution?

[Support]

Good day. Infiniti cm2 module SM active firmware tab. Buttons in the remaining tabs are not active. I installed everything according to the instructions. What could be the solution?

Hi,
Run software, connect phone.
After phone will be detected you will see available buttons.

[walentch]

Morning. Dongle misconfiguration plz help me

[Support]

Morning. Dongle misconfiguration plz help me

Hello,
What to do - https://www.infinity-box.com/support/?r=4