Smart-Card/Dongle/Box update Problems and Solutions

[Support]

Dear Sirs,

If you have a problem with your Box/Dongle Smart-Card - post here DongleManager error text.

- Please copy/paste ONLY TEXT but not pictures and/or video !
- Please remove Online Service Passoword from your message !
- Please do not update your Smart-Card many times because you can damage Smart-Card permanently !
- Please update Smart-Card ONLY ONE TIME otherwise server can lock your account for 24 or more hours for security reason



If you have Card-Reader Type FT SCR2000 you should update Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pdf
- Download files here
Also you can insert Smart-Card into another Card-Reader.

[Support]

=== DongleManager [Infinity] v1.72 [10.01.2018 16:41:54] ===
Box/Dongle type selected: [BEST]
Card-Reader: OMNIKEY CardMan 3621 0
HWID: 00032D7800001942
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 08102D78
Firmware version: 0118.02
=== Process started: 10.01.2018 16:41:57 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0005] Authentication failed! Dongle is not Registered yet ?

Run DongleManager and read S/N.
Then contact to help [at] infinity-box.com with full details.

[Support]

=== DongleManager [Infinity] v1.72 [11/08/2018 18:25:29] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000010C600001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 5EB510C6
Firmware version: 0137.02
=== Process started: 11/08/2018 18:25:33 ===
Connecting to server
Connection to server failedSocket Error # 10061
Connection refused.

Answered in other thread, please check it.

[Support]

Any solution yet since yesterday , i thought this is teh way of getting helped DIRECTLY on the forum of the developers who developed these activations !!!


Dont let your users find answers elswhere!

You have erased Dongle S/N in your post, no solution can be provided in this case.
Please in future do not edit logs

[Support]

=== DongleManager [Infinity] v1.72 [2018.09.11. 4:59:40] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003460A00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): C4FE460A
Firmware version: 0128.02
=== Process started: 2018.09.11. 4:59:45 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

Hello,

What is your dongle support validity date ?
How to check - https://infinity-box.com/doc/?r=17

If support is expired please contact to any seller and renew support.

[Support]

=== DongleManager [Infinity] v1.72 [14/11/2018 19:13:36] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001B678FF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 0A0EB678
Firmware version: 0137.02
"UK Edition" status: Off
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 03: [BEST] v.0122
=> Online Service Account: https://infinity-box.com/service
- Username: 000A0EB678
- Password:
=> Box/Dongle misconfiguration. Contact to support !

As I can see it's already fixed. Right ?

[Support]

Operation (673): Infinity Chinese Miracle-2 (Test Version 2015) software activation for Infinity [BEST]
(Test Version) MTK/MediaTek, RDA/Coolsand, SPD/Spreadtrum software. Here is Full Version with support
Price: 0
Balance: 0
Quantity: 0 of 5 done
Instruction: - You must use [BEST] v2.08 or higher after Chinese Miracle-2 (Test Version) Activation !
- If you have DC-Unlocker Activation: use DC-Unlocker Client version 1.00.1190 or higher after Chinese Miracle-2 (Test Version) Activation !
Status: F20824E8 Not Found
To Validate Serial Number and check Dongle type click here

Your dongle type is not [BEST].
You already have full version, why do you want to activate 4 years old Test version ?

[Support]

=== Process started: 26/11/2018 10:12:34 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to https://infinity-box.com/support/?r=2

Help me please

You have removed all information from your post.
It's impossible to help if you hide details.

[Support]

I have updated my dongle since 5hrs ago and the license file was confirmed to have been sent but uptill now I have not receive it. And each time I try to open the setup it will tell me it will be activated on 10mins time.
What should I do?

Check your mailbox SPAM or JUNK folder.
What is the result?

[Support]

=== DongleManager [Infinity] v1.80 [4/29/2021 9:34:42] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID:
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N):....
Firmware version: 0145.02
=== Process started: 4/29/2021 9:34:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2

Hello,

It's 3rd time you have the same issue. You completely ignore all our advices. It is not good.

Now send file fault.bin
from /InfinityBox/CM2MT2/ or /InfinityBox/CM2SP2/ or /InfinityBox/BEST/ folder

https://www.infinity-box.com/contact/

[Support]

Auto-Fix method https://infinity-box.com/support/?r=100155

[Support]

keeps saying YOU MUST ACTIVATE SERVICE VIA ONLINE SUPPORT .

Info is here viewtopic.php?t=2512