ERROR WHILE PERFORMING ONLINE OPERATION

[Ademola99]

GOOD DAY PLEASE I TRY TO PERFORM AN SP UNLOCK ON AN SPD BASE DEVICE, WHICH REQUIRES USER IDENTITY, I FILL THE FIELD ,BUT WHEN PERFORMING THE OPERATION IT SHOWS ERROR......AUTHENTICATION ERROR....SO WITHOUT FILLING THIS FIELD IT SHOWS THE SAME ERROR....AND WHAT CUT MY ATTENTION WAS THAT INITIALLY I DID NOT HAVE CREDIT TO PERFORM THE OPERATION, SO I TRY TO TEST IT WUTH THE DEVICE IT DOESN'T SHOW THIS ERROR, IT ONLY SHOWS... 5 CREDIT NEEDED...AVAILABLE CREDIT 0,,,SO AFTER I PURCHASE A CREDIT AND I RETRY THATS WHEN THIS ERROR STARTED, IT DOESN'T EVEN SHOW ME THE AVAILABLE CREDIT NOW AND IT DOES BEFORE, SO PLEASE AN ASSITANCE IS REQUESTED ON THIS PLEASE....THANKS

[Support]

GOOD DAY PLEASE I TRY TO PERFORM AN SP UNLOCK ON AN SPD BASE DEVICE, WHICH REQUIRES USER IDENTITY, I FILL THE FIELD ,BUT WHEN PERFORMING THE OPERATION IT SHOWS ERROR......AUTHENTICATION ERROR....SO WITHOUT FILLING THIS FIELD IT SHOWS THE SAME ERROR....AND WHAT CUT MY ATTENTION WAS THAT INITIALLY I DID NOT HAVE CREDIT TO PERFORM THE OPERATION, SO I TRY TO TEST IT WUTH THE DEVICE IT DOESN'T SHOW THIS ERROR, IT ONLY SHOWS... 5 CREDIT NEEDED...AVAILABLE CREDIT 0,,,SO AFTER I PURCHASE A CREDIT AND I RETRY THATS WHEN THIS ERROR STARTED, IT DOESN'T EVEN SHOW ME THE AVAILABLE CREDIT NOW AND IT DOES BEFORE, SO PLEASE AN ASSITANCE IS REQUESTED ON THIS PLEASE....THANKS

Hi,
What is your Username?