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smart card misconfiguration contact to support

Posted: 13 Jun 2023, 18:13
by imran4434
=== DongleManager [Infinity] v1.91 [6/13/2023 3:06:54 AM] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000B65F21344082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 3DEAB65F
Firmware version: 0153.02
=== Started: 6/13/2023 3:06:55 AM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?

Re: smart card misconfiguration contact to support

Posted: 17 Jun 2023, 12:01
by Support
Hello,

Your dongle was damaged with sharing tool, probably it was eltima or virtualhere.
How to fix https://infinity-box.com/?r=100203