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My Dongle is misconfiguration

Posted: 25 Mar 2023, 22:33
by 03E9798267
My Dongle is misconfiguration and dongle manger say no error found
=== DongleManager [Infinity] v1.91 [3/26/2023 12:32:33 AM] ===
Searching...
Card-Reader: Generic USB Smart Card Reader 0
HWID: 0004826718201292
Box/Dongle found: Infinity [BEST]
Reading...
Serial No (S/N): E9798267
Firmware version: 0122.02
=== Started: 3/26/2023 12:32:34 AM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?
*********
Box/Dongle type selected: Infinity [BEST]
Box/Dongle misconfiguration
Diagnostic code: 30
26-03-2023 00:33:01
Username: 03E9798267
==> Scan F:\Prog.Boxes\Infinity Cm2\CM2 2\DongleManager\ for report.log
==> Scan c:\InfinityBox\ for report.log
==> Scan c:\Program Files\ for report.log
==> Scan c:\Program Files (x86)\ for report.log
Found files: 0
==> Scan F:\Prog.Boxes\Infinity Cm2\CM2 2\DongleManager\ for *.ibin.log
==> Scan c:\InfinityBox\ for *.ibin.log
==> Scan c:\Program Files\ for *.ibin.log
==> Scan c:\Program Files (x86)\ for *.ibin.log
Found files: 0
==> Scan F:\Prog.Boxes\Infinity Cm2\CM2 2\DongleManager\ for fault.bin
==> Scan c:\InfinityBox\ for fault.bin
==> Scan c:\Program Files\ for fault.bin
==> Scan c:\Program Files (x86)\ for fault.bin
Found files: 0
No reports found
please help me

Posted: 26 Mar 2023, 11:57
by 03E9798267
please help me to solve it . Thank you

Re: My Dongle is misconfiguration

Posted: 26 Mar 2023, 15:01
by Support
Hello,

Run Infinity DongleManager - https://infinity-box.com/?r=5 and update Dongle firmware now

Re: My Dongle is misconfiguration

Posted: 26 Mar 2023, 15:13
by 03E9798267
Thank you it solved