Infinity Box Dongle [CM2] [BEST] Support

need help how to unlock , server online or i have to return the set

i try 2 times yesterday & 1 time today sorry for that

this error first -Server Returned unrecognized reply; expected group:3 actual:0

Card found: S/N : 03629F7F , v0130
Registered to: rgugl****98

Connect phone on selected interface...

Phone found!
WP10/WP8x Lumia Phone detected
Read info... Ok


Card serial: 03629F7F
Card type: BEST Dongle
Card password: PKPHambj

Link to my account: http://user.infinity-box.com
Login: washi0007

Connecting to server...

Error with message : HTTP/1.1 500 Access denied `washi0007`

Card serial: 03629F7F
Card type: BEST Dongle
Card password: PKPHambj

Link to my account: http://user.infinity-box.com
Login: washi0007

Connecting to server...

Credits: 56

Check SimLock info

Conf key : 8000000000000000
Provider key : 3102000000000000
Country : United States of America
Operator : T-Mobile
Counters : Key 0 [3] , Fbus 0 [10]
Blocks : 18

LOCK STATUS :
=============================
BLK : 1
Lock1:Close
BLK : 2
Lock1:Close
BLK : 3
Lock1:Close
BLK : 4
Lock1:Close
BLK : 5
Lock1:Close
BLK : 6
Lock1:Close
BLK : 7
Lock1:Close
BLK : 8
Lock1:Close
BLK : 9
Lock1:Close
BLK : 10
Lock1:Close
BLK : 11
Lock1:Close
BLK : 12
Lock1:Close
BLK : 13
Lock1:Close
BLK : 14
Lock1:Close
BLK : 15
Lock1:Close
BLK : 16
Lock1:Close
BLK : 17
Lock1:Close
BLK : 18
Lock1:Close
=============================
LOCKS : Closed
=============================

Done!

SD Authentification : not done
Local SX4 Card Not Found, wil use Server
Started
Connecting to SX4 server...
Connected
SX4 enter ..
SDAuth Ok!
SX4 Disconnected
SX4 Done!
Done!

WP8 Unlock Started
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version is valid
Processing Step #1
Connect phone on selected interface...

Phone found!
WP10/WP8x Lumia Phone detected
Read info... Ok

Check SimLock info

Conf key : 8000000000000000
Provider key : 3102000000000000
Country : United States of America
Operator : T-Mobile
Counters : Key 0 [3] , Fbus 0 [10]
Blocks : 18

LOCK STATUS :
=============================
BLK : 1
Lock1:Close
BLK : 2
Lock1:Close
BLK : 3
Lock1:Close
BLK : 4
Lock1:Close
BLK : 5
Lock1:Close
BLK : 6
Lock1:Close
BLK : 7
Lock1:Close
BLK : 8
Lock1:Close
BLK : 9
Lock1:Close
BLK : 10
Lock1:Close
BLK : 11
Lock1:Close
BLK : 12
Lock1:Close
BLK : 13
Lock1:Close
BLK : 14
Lock1:Close
BLK : 15
Lock1:Close
BLK : 16
Lock1:Close
BLK : 17
Lock1:Close
BLK : 18
Lock1:Close
=============================
LOCKS : Closed
=============================

Done!

WP8 Unlock Started
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version is valid
Processing Step #1

Card serial: 03629F7F
Card type: BEST Dongle
Card password: PKPHambj

Link to my account: http://user.infinity-box.com
Login: washi0007

Connecting to server...

Credits: 0


Card serial: 03629F7F
Card type: BEST Dongle
Card password: PKPHambj

Link to my account: http://user.infinity-box.com
Login: washi0007

Connecting to server...

Credits: 0

WP8 Unlock Started
Connecting to server...
Connected
Authenticating...
Authenticated
Checking Client version...
Client version is valid
Processing Step #1
Connect phone on selected interface...

Phone found!
WP10/WP8x Lumia Phone detected
Read info... Ok

Check SimLock info

Conf key : 8000000000000000
Provider key : 3102000000000000
Country : United States of America
Operator : T-Mobile
Counters : Key 0 [3] , Fbus 0 [10]
Blocks : 18

LOCK STATUS :
=============================
BLK : 1
Lock1:Close
BLK : 2
Lock1:Close
BLK : 3
Lock1:Close
BLK : 4
Lock1:Close
BLK : 5
Lock1:Close
BLK : 6
Lock1:Close
BLK : 7
Lock1:Close
BLK : 8
Lock1:Close
BLK : 9
Lock1:Close
BLK : 10
Lock1:Close
BLK : 11
Lock1:Close
BLK : 12
Lock1:Close
BLK : 13
Lock1:Close
BLK : 14
Lock1:Close
BLK : 15
Lock1:Close
BLK : 16
Lock1:Close
BLK : 17
Lock1:Close
BLK : 18
Lock1:Close
=============================
LOCKS : Closed
=============================

Done!

plz help me if i m doing wrong