Infinity Box Dongle [CM2] [BEST] Support

Hello.i update Best with Dongle Manager (activvated SM).and in 47 % power off.and that time Computer see Best.but i dont update dongle and when i run Best dont find dongle

sorry for my english)what i do for repair?

Hello,

- Run CardID software - https://infinity-box.com/support/?r=7
- Select Card-Reader
- Click to "Read" button

DO NOT send screenshot/video but copy/paste text from software window !

Support wrote: ↑08 Sep 2017, 09:13 Hello,

- Run CardID software - https://infinity-box.com/support/?r=7
- Select Card-Reader
- Click to "Read" button

DO NOT send screenshot/video but copy/paste text from software window !

Card-Reader: FT SCR2000 0
ATR: 3B7D95000080318065B0831148C883009000
Card Manager: A000000018434D00
SerialNumber: 0204A17F
ROM:
Integrated Circuit Fabricator: 4250
Integrated Circuit Type: 3272
OS:
Identifier: 1291
Release Date: 6181
Release Level: 0700
EEPROM:
Fabrication Date: 1177
Serial Number: 0204A17F
Batch Identifier: 147D
Module Fabricator: 1292
Module Packaging Date: 1277
IC Card Manufacturer: 2003
IC Embedding Date: 1277
Pre Personalizer: 2004
Pre Personalization Date: 1277
Pre Personalization Equipment Identifier: 00002222
Personalizer: 0000
Personalization Date: 0000
Personalization Equipment Identifier: 00000000
m_iopCard.Serial: 0204A17F147D1292
GP Version: 2.1.1
SCP Version: 1, Option: 5

=== DongleManager [Infinity] v1.70 [08.09.2017 15:24:04] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0204A17F147D1292
Box/Dongle is not found

bazarbox wrote: ↑08 Sep 2017, 09:24 === DongleManager [Infinity] v1.70 [08.09.2017 15:24:04] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0204A17F147D1292
Box/Dongle is not found

Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pdf
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://infinity-box.com/support/?r=6

OR

1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

2. Run DongleManager
3. Update Dongle firmware


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries for 24 hours
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !

Support wrote: ↑08 Sep 2017, 09:30

bazarbox wrote: ↑08 Sep 2017, 09:24 === DongleManager [Infinity] v1.70 [08.09.2017 15:24:04] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0204A17F147D1292
Box/Dongle is not found

Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pdf
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://infinity-box.com/support/?r=6

OR

1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

2. Run DongleManager
3. Update Dongle firmware


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries for 24 hours
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !

=== DongleManager [Infinity] v1.70 [08.09.2017 16:17:49] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0204A17F147D1292
=== Process started: 08.09.2017 16:17:49 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Error upgrading applets:
Card returned error - 0000

Do you have another card-reader or another PC to try ?

Why do you want to kill your dongle with many useless tries ?
Have you read previous message well ?
- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries for 24 hours

at that time
=== DongleManager [Infinity] v1.70 [09.09.2017 13:27:38] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0204A17F147D1292
=== Process started: 09.09.2017 13:27:39 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to https://infinity-box.com/support/?r=2

Have you updated drivers as per instruction ?
yes or no ?

Support wrote: ↑09 Sep 2017, 08:35 Have you updated drivers as per instruction ?
yes or no ?

yes

If you have another PC - try with other PC.
if you do not have other PC double check that drivers is updated and then update dongle one more time

jocpoc wrote: ↑11 Sep 2018, 06:35 === DongleManager [Infinity] v1.72 [2018.09.11. 8:33:18] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003460A00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): C4FE460A
Firmware version: 0128.02
=== Process started: 2018.09.11. 8:33:22 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

Hello,

What is your dongle support validity date ?
How to check - https://infinity-box.com/doc/?r=17

If support is expired please contact to any seller and renew support.

darshana wrote: ↑28 Sep 2018, 13:02 3F3AA369 mail change

Hello,

- Run CardID software - https://www.infinity-box.com/support/?r=7
- Select Card-Reader
- Click to "Read" button
send problem details and text from software to support via e-mail: help [at] infinity-box.com

DO NOT send screenshot/video but copy/paste text from software window !