Smart-Card/Dongle/Box update Problems and Solutions

00F51C3941
Posts: 1
Joined: 21 Apr 2021, 11:12

Re: Smart-Card/Dongle/Box update Problems and Solutions

Post by 00F51C3941 »

=== DongleManager [Infinity] v1.80 [4/29/2021 9:34:42] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID:
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N):....
Firmware version: 0145.02
=== Process started: 4/29/2021 9:34:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Support
Posts: 1726
Joined: 19 Oct 2011, 20:27
Contact:

Re: Smart-Card/Dongle/Box update Problems and Solutions

Post by Support »

00F51C3941 wrote: 29 Apr 2021, 05:45 === DongleManager [Infinity] v1.80 [4/29/2021 9:34:42] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID:
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N):....
Firmware version: 0145.02
=== Process started: 4/29/2021 9:34:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Hello,

It's 3rd time you have the same issue. You completely ignore all our advices. It is not good.

Now send file fault.bin
from /InfinityBox/CM2MT2/ or /InfinityBox/CM2SP2/ or /InfinityBox/BEST/ folder

https://www.infinity-box.com/contact/
03777A907B
Posts: 4
Joined: 21 Oct 2021, 13:50

Re: Smart-Card/Dongle/Box update Problems and Solutions

Post by 03777A907B »

=== DongleManager [Infinity] v1.88 [10/22/2021 4:39:00 PM] ===
Box/Dongle type selected: Infinity [BEST]
Card-Reader: FT SCR2000 0
HWID: 0003907B10321292
Box/Dongle found: Infinity [BEST]
Reading...
Serial No (S/N): 777A907B
Firmware version: 0122.02
=== Started: 10/22/2021 4:39:03 PM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0007] No update available
Why?
1.Smart-Card has latest firmware version. Update is not required.
OR
2.Support period is expired, check it here - https://www.infinity-box.com/doc/?r=17
If support expired contact to any seller and renew - https://www.infinity-box.com/buy/
03777A907B
Posts: 4
Joined: 21 Oct 2021, 13:50

Re: Smart-Card/Dongle/Box update Problems and Solutions

Post by 03777A907B »

keeps saying YOU MUST ACTIVATE SERVICE VIA ONLINE SUPPORT .
03777A907B
Posts: 4
Joined: 21 Oct 2021, 13:50

Re: Smart-Card/Dongle/Box update Problems and Solutions

Post by 03777A907B »

=== DongleManager [Infinity] v1.88 [10/22/2021 8:00:46 PM] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0003907B10321292
Box/Dongle found: Infinity [BEST]
Serial No (S/N): 777A907B
Firmware version: 0122.02
"UK Edition" status: On
Last launched Application: 0030 v.0229
=> Activations:
- 03: Infinity [BEST] v0122
- 0F: #15
=> Options:
- Infinity [BEST]
- Infinity [BEST2]
- amt
Support
Posts: 1726
Joined: 19 Oct 2011, 20:27
Contact:

Re: Smart-Card/Dongle/Box update Problems and Solutions

Post by Support »

03777A907B wrote: 23 Oct 2021, 01:34 keeps saying YOU MUST ACTIVATE SERVICE VIA ONLINE SUPPORT .
Info is here viewtopic.php?t=2512
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