How to fix #CM2 software can not run

[Support]

If Infinity software can not run or exit silently or disappear it means your PC should be configured well for your work.

1. Disable AVAST | Windows Defender | Other antivirus

2. Disable Virtual Machine Engine

3. Cure your PC with free Antivirus - https://free.drweb.com/download+cureit/gr/?lng=en
If software files was damaged by virus - delete C:/InfinityBox/CM2MT2/ or /CM2SP2/ or /BEST2/ software folder completely and reinstall it.

4. Uninstall or temporary Disable sharing tools like Flexihub, virtualhere, teamviewer, anydesk, ultraview, ammyy admin and similar

Probably you should delete spy Flexihub files manually and Reboot PC after that

Code: Select all

c:\windows\system32\ftusbsrv.exe

and probably the next:

c:\windows\system32\fusbhub.sys
c:\windows\system32\vuhub.sys
c:\windows\system32\eusbstub.sys
c:\windows\system32\evsbc9.sys
c:\windows\system32\evserial9.sys

5. Uninstall or temporary Disable remote admin tools, also stop Services:

Code: Select all

TeamViewer
Anydesk
Ultraviewer
Ammyy Admin

Start -> Run -> type there services.msc and click Ok
or
- Right click on This PC => Manage => Services and Applications => Services => Double click to service
- Click to [ Stop ] button
- Select Manual and click to [ OK ]

6. In case of Misconfiguration run DongleManager and make [1] and [2] and after that click to link [3] for info



7. If problem still exist run Process Explorer
Go to menu File -> Save and copy/paste text from the saved file here

[asadnow2k]

mDNSResponder.exe 1,740 K 5,440 K 4604 Bonjour Service Apple Inc.
AppleMobileDeviceService.exe < 0.01 3,364 K 10,160 K 4632 MobileDeviceService Apple Inc.
nvcontainer.exe < 0.01 12,888 K 32,100 K 4640 NVIDIA Container NVIDIA Corporation
nvcontainer.exe 11,864 K 28,388 K 5200 NVIDIA Container NVIDIA Corporation
ExpressVPN.VpnService.exe < 0.01 34,428 K 50,524 K 4680 ExpressVPN.VpnService ExpressVPN
ExpressVPN.SystemService.exe < 0.01 41,772 K 61,252 K 4704 ExpressVPN.SystemService ExpressVPN
qcmtusvc.exe 0.49 4,160 K 5,736 K 4716 qcmtusvc QUALCOMM, Inc.
UltraViewer_Service.exe < 0.01 22,428 K 22,064 K 4724 UltraViewerService
svchost.exe 2,236 K 5,148 K 4732 Host Process for Windows Services Microsoft Corporation
ss_conn_service2.exe 2,156 K 6,468 K 4768 MSS CS Connectivity Service DEVGURU Co., LTD.
ss_conn_service.exe 1,936 K 5,324 K 4808 MSS CS Connectivity Service DEVGURU Co., LTD.
svchost.exe 1,292 K 3,696 K 5016 Host Process for Windows Services Microsoft Corporation
svchost.exe < 0.01 3,692 K 10,748 K 5224 Host Process for Windows Services Microsoft Corporation
svchost.exe 1,252 K 4,208 K 5444 Host Process for Windows Services Microsoft Corporation
svchost.exe 7,376 K 8,788 K 6108 Host Process for Windows Services Microsoft Corporation
svchost.exe 4,100 K 19,336 K 6548 Host Process for Windows Services Microsoft Corporation
SearchIndexer.exe 30,456 K 39,808 K 6556 Microsoft Windows Search Indexer Microsoft Corporation
svchost.exe 1,804 K 5,952 K 6732 Host Process for Windows Services Microsoft Corporation
svchost.exe 1,908 K 6,276 K 6740 Host Process for Windows Services Microsoft Corporation
ctfmon.exe < 0.01 4,200 K 21,516 K 4520
svchost.exe < 0.01 5,172 K 17,816 K 7316 Host Process for Windows Services Microsoft Corporation
ExpressVPN.AppService.exe < 0.01 74,208 K 109,436 K 8292 ExpressVPN.AppService ExpressVPN
svchost.exe 2,308 K 7,452 K 1192 Host Process for Windows Services Microsoft Corporation
svchost.exe 2,420 K 8,596 K 756 Host Process for Windows Services Microsoft Corporation
svchost.exe 4,096 K 15,972 K 3584 Host Process for Windows Services Microsoft Corporation
SecurityHealthService.exe 4,656 K 14,284 K 11240 Windows Security Health Service Microsoft Corporation
svchost.exe 12,876 K 18,796 K 6248 Host Process for Windows Services Microsoft Corporation
svchost.exe 2,284 K 12,360 K 12696 Host Process for Windows Services Microsoft Corporation
svchost.exe 3,164 K 10,476 K 2784 Host Process for Windows Services Microsoft Corporation
svchost.exe 1,460 K 4,528 K 12460 Host Process for Windows Services Microsoft Corporation
svchost.exe 1,172 K 4,384 K 14464 Host Process for Windows Services Microsoft Corporation
SgrmBroker.exe 5,280 K 7,404 K 8596 System Guard Runtime Monitor Broker Service Microsoft Corporation
svchost.exe 3,656 K 9,884 K 2092 Host Process for Windows Services Microsoft Corporation
svchost.exe 1,944 K 6,528 K 7836 Host Process for Windows Services Microsoft Corporation
svchost.exe 8,864 K 25,404 K 12316 Host Process for Windows Services Microsoft Corporation
svchost.exe 9,908 K 39,708 K 1376 Host Process for Windows Services Microsoft Corporation
svchost.exe < 0.01 3,408 K 19,468 K 1016 Host Process for Windows Services Microsoft Corporation
svchost.exe 1,300 K 6,088 K 13092 Host Process for Windows Services Microsoft Corporation
svchost.exe 6,264 K 23,672 K 6920 Host Process for Windows Services Microsoft Corporation
svchost.exe 2,372 K 10,044 K 15144 Host Process for Windows Services Microsoft Corporation
svchost.exe 2,288 K 14,372 K 13604 Host Process for Windows Services Microsoft Corporation
svchost.exe 2,088 K 9,368 K 13232 Host Process for Windows Services Microsoft Corporation
svchost.exe 1,612 K 7,300 K 772 Host Process for Windows Services Microsoft Corporation
svchost.exe 32,728 K 55,984 K 13576 Host Process for Windows Services Microsoft Corporation
svchost.exe 4,576 K 17,648 K 792 Host Process for Windows Services Microsoft Corporation
lsass.exe 8,460 K 18,064 K 736 Local Security Authority Process Microsoft Corporation
fontdrvhost.exe 1,584 K 3,292 K 972
csrss.exe < 0.01 2,772 K 5,480 K 13072
winlogon.exe 2,660 K 9,360 K 4320
fontdrvhost.exe 4,052 K 9,724 K 6064
dwm.exe < 0.01 85,576 K 71,672 K 1748
explorer.exe < 0.01 366,944 K 206,992 K 3140 Windows Explorer Microsoft Corporation
SecurityHealthSystray.exe 1,732 K 9,520 K 11704 Windows Security notification icon Microsoft Corporation
IDMan.exe 8,292 K 34,372 K 12300 Internet Download Manager (IDM) Tonec Inc.
Skype.exe < 0.01 42,128 K 99,256 K 9436 Skype Skype Technologies S.A.
Skype.exe 12,356 K 33,712 K 11176 Skype Skype Technologies S.A.
Skype.exe < 0.01 12,552 K 45,208 K 8744 Skype Skype Technologies S.A.
Skype.exe 105,420 K 135,068 K 9732 Skype Skype Technologies S.A.
Skype.exe < 0.01 57,612 K 88,840 K 10860 Skype Skype Technologies S.A.
procexp64.exe 9.28 50,700 K 70,328 K 1072 Sysinternals Process Explorer Sysinternals - www.sysinternals.com
NVIDIA Web Helper.exe < 0.01 37,284 K 13,644 K 10344 NVIDIA Web Helper Service Node.js
conhost.exe 6,336 K 1,756 K 10376 Console Window Host Microsoft Corporation
DingTalk.exe 0.25 59,436 K 105,056 K 11936 DingTalk Alibaba Group.
DingTalk.exe < 0.01 53,336 K 66,552 K 14904 DingTalk Alibaba Group.
DingTalk.exe 12,060 K 23,928 K 3868 DingTalk Alibaba Group.
DingTalk.exe 12,108 K 29,928 K 10152 DingTalk Alibaba Group.
DingTalk.exe < 0.01 40,388 K 83,704 K 14744 DingTalk Alibaba Group.
CancelAutoPlay_df.exe 1,764 K 10,504 K 11396
CCXProcess.exe 608 K 3,028 K 8880 Creative Cloud Content Manager Adobe Inc.
node.exe 27,052 K 50,848 K 14164 Node.js JavaScript Runtime Node.js
conhost.exe 6,308 K 10,728 K 12404 Console Window Host Microsoft Corporation
AdobeIPCBroker.exe 1,944 K 9,100 K 780 Creative Cloud Interprocess Service Adobe Inc.
ExpressVPNNotificationService.exe < 0.01 40,580 K 65,492 K 9424 ExpressVPN ExpressVPN

[Support]

UltraViewer_Service