Can't activate option soft on my dongle

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dubidu
Posts: 2
Joined: 31 Jul 2024, 09:45

Can't activate option soft on my dongle

Post by dubidu »

I try to activate AMT via 3gsm site, get error ValidationErrorMissingparameter 'SN'. Supprort answered that wrong SN.

Code: Select all

=== DongleManager [Infinity] v1.94 [31-07-2024 12:55:52] === 
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002801F00001942
Box/Dongle found: Infinity-Box/Dongle [CM2]
Serial No (S/N): A962801F
Firmware version: 0151.02
"UK Edition" status: On 
Last launched Application: 0030 v.0151
=> Activations:
 - 00: Infinity-Box/Dongle [CM2] v0151
 - 02: #2 v0122
 - 03: Infinity [BEST] v0122
 - 04: #4 
 - 05: #5 v0122
 - 06: #6 
=> Options:
- Infinity-Box/Dongle [CM2]
- Infinity [BEST2]
- Infinity Data Explorer
- spt
As you can see, this dongle has many successfully activated options before.
Why can this be?
Support
Posts: 4178
Joined: 19 Oct 2011, 20:27
Contact:

Re: Can't activate option soft on my dongle

Post by Support »

S/N is Ok
A962801F

be sure you entered S/N well to web site of your seller
dubidu
Posts: 2
Joined: 31 Jul 2024, 09:45

Re: Can't activate option soft on my dongle

Post by dubidu »

I tried to copy SN from dongle-manager and type manually, both times it was rejected. Have you an opportunity to clarify the situation? The seller's support is too sluggish, no sense.
Support
Posts: 4178
Joined: 19 Oct 2011, 20:27
Contact:

Re: Can't activate option soft on my dongle

Post by Support »

dubidu wrote: 02 Aug 2024, 19:59 I tried to copy SN from dongle-manager and type manually, both times it was rejected. Have you an opportunity to clarify the situation? The seller's support is too sluggish, no sense.
You can contact to another seller.
Another way: order CREDITS but not activation.
As soon as you will get credits on your account you can activate all what you need.
Credits per activation https://infinity-box.com/price/
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