smartcard misconfiguration contact support

[009A7B5257]

Searching...
Box/Dongle misconfiguration
Diagnostic code: 62
17-01-2024 17:21:58
Username: 009A7B5257
==> Scan D:\downlaod data f drive\DongleManager\ for report.log
==> Scan c:\InfinityBox\ for report.log
==> Scan f:\InfinityBox\ for report.log
==> Scan c:\Program Files\ for report.log
==> Scan d:\Program Files\ for report.log
==> Scan c:\Program Files (x86)\ for report.log
Found files: 0
==> Scan D:\downlaod data f drive\DongleManager\ for fault.bin
==> Scan c:\InfinityBox\ for fault.bin
==> Scan f:\InfinityBox\ for fault.bin
==> Scan c:\Program Files\ for fault.bin
==> Scan d:\Program Files\ for fault.bin
==> Scan c:\Program Files (x86)\ for fault.bin
Found files: 0
No reports found

there was debug software installed ..power cut ( forgot to remove 1st the debug software)and clicked cm2spd