Ticket-ID:1698653284.828 fault.bin 0347888786

[0347888786]

Ticket-ID:1698653284.828
Username: 0347888786
Attached file: fault.bin

There is a software conflict with Eltima software|Flexihub
Do not run this application at the same time with Infinity to avoid software conflict.
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[0347888786]

can you help me ? the software say "dongle misconfiguration"