i have this proplem and ididnotshare my cm2 dongle misconfiguration. contact to support

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004321BB16
Posts: 2
Joined: 28 Jan 2023, 08:33

i have this proplem and ididnotshare my cm2 dongle misconfiguration. contact to support

Post by 004321BB16 »

=== DongleManager [Infinity] v1.91 [10/4/2023 3:51:56 AM] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000BB1621F34082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 4321BB16
Firmware version: 0153.02
=== Started: 10/4/2023 3:51:57 AM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?
No
Support
Posts: 4186
Joined: 19 Oct 2011, 20:27
Contact:

Re: i have this proplem and ididnotshare my cm2 dongle misconfiguration. contact to support

Post by Support »

004321BB16 wrote: 04 Oct 2023, 10:54 === DongleManager [Infinity] v1.91 [10/4/2023 3:51:56 AM] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000BB1621F34082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 4321BB16
Firmware version: 0153.02
=== Started: 10/4/2023 3:51:57 AM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?
No
Your dongle was damaged with sharing tool, probably it was eltima or virtualhere.
How to fix https://infinity-box.com/?r=100203
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