Help error 5A

Aleksion · Post by **Aleksion** » 23 May 2023, 12:06

Help error 5A

Box/Dongle type selected: Infinity [BEST]
Box/Dongle misconfiguration
Diagnostic code: 5A
Username: 0378D17364

=== DongleManager [Infinity] v1.87 [23.05.2023 14:01:55] ===
Box/Dongle type selected: Infinity [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0106736418571292
Box/Dongle found: Infinity [BEST]
Reading...
Serial No (S/N): 78D17364
Firmware version: 0122.02
=== Started: 23.05.2023 14:01:56 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?

Support · Post by **Support** » 23 May 2023, 14:15

Hello,
To avoid software conflicts in future please do not use `Hexframe` at the same time with Infinity software.

What to do now:
Update dongle firmware with Infinity DongleManager

Aleksion wrote: ↑23 May 2023, 12:06 Help error 5A

Box/Dongle type selected: Infinity [BEST]
Box/Dongle misconfiguration
Diagnostic code: 5A
Username: 0378D17364

=== DongleManager [Infinity] v1.87 [23.05.2023 14:01:55] ===
Box/Dongle type selected: Infinity [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0106736418571292
Box/Dongle found: Infinity [BEST]
Reading...
Serial No (S/N): 78D17364
Firmware version: 0122.02
=== Started: 23.05.2023 14:01:56 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?

Help error 5A

Help error 5A

Re: Help error 5A