Dongle misconfiguration - How to fix

[Support]

Dear Friends,

Problem: Dongle misconfiguration
Reason: It may be a result of software (or drivers) conflicts or something like that.

How to solve:

Check Box/Dongle state:
- Run DongleManager
- Read S/N (Serial Number)
- You will see a Diagnostic message and Diagnostic Code

Diagnostic Code #57:
- Uninstall any kind of usb trace/spy/sharing software and do not use it in future
- Kill in your PC Device Manager all processes with name like usb3monitor
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).


Diagnostic Code #62:
- Check and clean your PC for viruses
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).


Other Diagnostic Code:
- Find in folder with CM2 or [BEST] software file fault.bin
- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).


- Please DO NOT send us screenshots but only text with explanation and Box/Dongle details are required !
- Please DO NOT update Box/Dongle with DongleManager without supporter confirmation otherwise your server account may be locked for a long time after 3 tries to avoid Smart-Card damage !

[TLS 358]

Hello.After you install the hex editor, this label appears when you try to start the application.I have few posts in forumhosting.com.So not there to write.

=== DongleManager [Infinity] v1.72 [05.01.2019 13:47:00] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000253E700001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 9B3453E7
Firmware version: 0136.02
=== Process started: 05.01.2019 13:47:05 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to https://infinity-box.com/support/?r=2

[Support]

Hello.After you install the hex editor, this label appears when you try to start the application.I have few posts in forumhosting.com.So not there to write.

=== DongleManager [Infinity] v1.72 [05.01.2019 13:47:00] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000253E700001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 9B3453E7
Firmware version: 0136.02
=== Process started: 05.01.2019 13:47:05 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to https://infinity-box.com/support/?r=2

Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

[TLS 358]

=== DongleManager [Infinity] v1.72 [22.01.2019 11:44:57] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 1
HWID: 000253E700001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 9B3453E7
Firmware version: 0136.02
=== Process started: 22.01.2019 11:45:01 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 22.01.2019 11:46:16 ===
=== DongleManager [Infinity] v1.72 [22.01.2019 11:46:16] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 1
HWID: 000253E700001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 9B3453E7
Firmware version: 0136.02
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: #7
Thanks so much!Turn out!