Smart-Card misconfiguration

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006A98172D
Posts: 1
Joined: 28 Jan 2023, 11:00

Smart-Card misconfiguration

Post by 006A98172D »

Hi! I can't to use Infinity Box. It's write "Smart-Card misconfiguration".
Searching...
Box/Dongle misconfiguration
Diagnostic code: 5A
28-01-2023 13:41:31
Username: 006A98172D
==> Scan c:\InfinityBox\ for report.log
==> Scan d:\InfinityBox\ for report.log
==> Scan c:\Program Files\ for report.log
==> Scan d:\Program Files\ for report.log
==> Scan d:\Program Files (x86)\ for report.log
Found files: 0
==> Scan c:\InfinityBox\ for fault.bin
==> Scan d:\InfinityBox\ for fault.bin
==> Scan c:\Program Files\ for fault.bin
==> Scan d:\Program Files\ for fault.bin
==> Scan d:\Program Files (x86)\ for fault.bin
Found files: 1
Upload: c:\InfinityBox\CM2MT2\fault.bin
{"Error":"Invalid file size: 0","ticket":"1674902501.828"}


If I try to update
=== DongleManager [Infinity] v1.92 [28/01/2023 14:30:19] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001172D00001942
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 6A98172D
Firmware version: 0154.02
=== Started: 28/01/2023 14:30:22 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?

Help Me Please!
Support
Posts: 4178
Joined: 19 Oct 2011, 20:27
Contact:

Re: Smart-Card misconfiguration

Post by Support »

To avoid software conflicts in future please do not use HDD Software|Hex Editor Neo|Hexframe at the same time with Infinity software.

What to do:

Update dongle firmware with Infinity DongleManager now to get it fixed
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