Searching...
Box/Dongle misconfiguration
Diagnostic code: 5A
28-01-2023 13:41:31
Username: 006A98172D
==> Scan c:\InfinityBox\ for report.log
==> Scan d:\InfinityBox\ for report.log
==> Scan c:\Program Files\ for report.log
==> Scan d:\Program Files\ for report.log
==> Scan d:\Program Files (x86)\ for report.log
Found files: 0
==> Scan c:\InfinityBox\ for fault.bin
==> Scan d:\InfinityBox\ for fault.bin
==> Scan c:\Program Files\ for fault.bin
==> Scan d:\Program Files\ for fault.bin
==> Scan d:\Program Files (x86)\ for fault.bin
Found files: 1
Upload: c:\InfinityBox\CM2MT2\fault.bin
{"Error":"Invalid file size: 0","ticket":"1674902501.828"}
If I try to update
=== DongleManager [Infinity] v1.92 [28/01/2023 14:30:19] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001172D00001942
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 6A98172D
Firmware version: 0154.02
=== Started: 28/01/2023 14:30:22 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?
Help Me Please!