Dongel update problem

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maxonov
Posts: 3
Joined: 31 Aug 2021, 13:25

Dongel update problem

Post by maxonov »

Hello folks

New to this forum and happey to be here . . and thanks for adding me

i have this problem with my best dongle .. i hope i solve it there ..
=== started: 26-aug-21 12:47:03 ===
connecting to server...
Connection successfully established
checking donglemanager version...
Donglemanager is up-to-date
checking dongle identification...
Authenticating on server...
Authentication successfull
service stage 1 confirmed
securing session...
Session secured ok
updating...
Wait 4-5 minutes, do not disconnect smart-card
card returned error: 0000 at 87/10402
error upgrading applets:
Card returned error: 0000 at 87/10402
disconnected
=== DongleManager [Infinity] v1.88 [29-Aug-21 14:38:18] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0004736B03EF1292
Box/Dongle is not found
Support
Posts: 1420
Joined: 19 Oct 2011, 20:27
Contact:

Re: Dongel update problem

Post by Support »

Hello,

1. Install REQUIRED Card-Reader Drivers - https://infinity-box.com/support/?r=6

Image

Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202

2. Update dongle with Infinity DongleManager.exe

Image


OR


1. Insert Infinity Smart-Card into another Card-Reader (dongle or box). Good result gives Alcor Card-Reader

Image - Image - Image

2. Update dongle with Infinity DongleManager.exe

Image
maxonov
Posts: 3
Joined: 31 Aug 2021, 13:25

Re: Dongel update problem

Post by maxonov »

=== DongleManager [Infinity] v1.88 [31-Aug-21 18:08:40] ===
Box/Dongle type selected: Infinity [BEST]
Card-Reader: FT SCR2000 0
HWID: 0004736B03EF1292
=== Started: 31-Aug-21 18:08:40 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured Ok
Updating...
Wait 4-5 minutes, DO NOT disconnect Smart-Card
Card returned error: 0000 at 377/10402
Error upgrading applets:
Card returned error: 0000 at 377/10402
Disconnected


same again
Support
Posts: 1420
Joined: 19 Oct 2011, 20:27
Contact:

Re: Dongel update problem

Post by Support »

Have you updated drivers as per given instruction?

Also you can:
1. try with other PC
2. try with another card-reader (dongle)
maxonov
Posts: 3
Joined: 31 Aug 2021, 13:25

Re: Dongel update problem

Post by maxonov »

YES UPDATED DRIVERS AS EXPLAINED AND I CHECKED THE DRIVERS VERSION ARE RIGTH..
AND I TRY MANY TIME
BY THE WAY I HAVE WIN 10, IS THAT A PROBLEM ?
I DONT HAVE ANOTHER PC TO TRY ELSE WHERE
Support
Posts: 1420
Joined: 19 Oct 2011, 20:27
Contact:

Re: Dongel update problem

Post by Support »

maxonov wrote: 01 Sep 2021, 18:28 YES UPDATED DRIVERS AS EXPLAINED AND I CHECKED THE DRIVERS VERSION ARE RIGTH..
AND I TRY MANY TIME
BY THE WAY I HAVE WIN 10, IS THAT A PROBLEM ?
I DONT HAVE ANOTHER PC TO TRY ELSE WHERE
> AND I TRY MANY TIME
It's your bggest problem. You must try ONCE!

Now you must find another PC or insert Smart-Card into another Dongle (card-reader) and update ONCE
Result?
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