Automatic Report & Fix Issue

Support
Posts: 1420
Joined: 19 Oct 2011, 20:27
Contact:

Automatic Report & Fix Issue

Post by Support »

1. Download latest Infinity DongleManager - version 1.87 or higher is required

2. Click to Report & Fix Issue

Image

3. Wait some time and you will get an answer
mohamdhawa
Posts: 3
Joined: 04 Jul 2021, 19:40

Re: Automatic Report & Issue Fix

Post by mohamdhawa »

i do its and dont found fault.bin in folder
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Box/Dongle misconfiguration
Diagnostic code: 66
Username: 00F7DF2521

==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
Found files: 0

==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
Found files: 0

Reports are not found
mohamdhawa
Posts: 3
Joined: 04 Jul 2021, 19:40

Re: Automatic Report & Issue Fix

Post by mohamdhawa »

i send email and write post in gsmhosting
Support
Posts: 1420
Joined: 19 Oct 2011, 20:27
Contact:

Re: Automatic Report & Issue Fix

Post by Support »

mohamdhawa wrote: 09 Jul 2021, 11:24 i send email and write post in gsmhosting
Where is your gsmhosting post?
melsoft
Posts: 2
Joined: 10 Jul 2021, 09:55

Re: Automatic Report & Issue Fix

Post by melsoft »

I have the same problem here is the link of the gsmforum issue

https://forum.gsmhosting.com/vbb/f296/s ... st14423047
mohamdhawa
Posts: 3
Joined: 04 Jul 2021, 19:40

Re: Automatic Report & Issue Fix

Post by mohamdhawa »

Support wrote: 10 Jul 2021, 07:27
mohamdhawa wrote: 09 Jul 2021, 11:24 i send email and write post in gsmhosting
Where is your gsmhosting post?
ayham-love
Junior Member


Join Date: Dec 2009
Posts: 22
Member: 1189971
Status: Offline
Thanks Meter: 10
i need some help ??



=== DongleManager [Infinity] v1.85 [08/07/2021 10:38:28 ã] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001252121344082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): F7DF2521
Firmware version: 0149.02
=== Started: 08/07/2021 10:38:30 ã ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Support
Posts: 1420
Joined: 19 Oct 2011, 20:27
Contact:

Re: Automatic Report & Issue Fix

Post by Support »

mohamdhawa wrote: 10 Jul 2021, 12:29
Support wrote: 10 Jul 2021, 07:27
mohamdhawa wrote: 09 Jul 2021, 11:24 i send email and write post in gsmhosting
Where is your gsmhosting post?
ayham-love
Junior Member


Join Date: Dec 2009
Posts: 22
Member: 1189971
Status: Offline
Thanks Meter: 10
i need some help ??

...
Where is the LINK to gsmhosting post?
Support
Posts: 1420
Joined: 19 Oct 2011, 20:27
Contact:

Re: Automatic Report & Issue Fix

Post by Support »

melsoft wrote: 10 Jul 2021, 09:56 I have the same problem here is the link of the gsmforum issue

https://forum.gsmhosting.com/vbb/f296/s ... st14423047
As I can see you got an instruction already. Please follow it.
melsoft
Posts: 2
Joined: 10 Jul 2021, 09:55

Re: Automatic Report & Issue Fix

Post by melsoft »

I allready foolowed the instructions and nothing is working!!! Please help me bcs before update my card was working!!!! NOW IS DEAD and THIS IS NOT MY FAULT!!!
Support
Posts: 1420
Joined: 19 Oct 2011, 20:27
Contact:

Re: Automatic Report & Issue Fix

Post by Support »

melsoft wrote: 12 Jul 2021, 12:32 I allready foolowed the instructions and nothing is working!!! Please help me bcs before update my card was working!!!! NOW IS DEAD and THIS IS NOT MY FAULT!!!
Please next time provide only real information about the problem.
You know well that your card 01545221 was updated three days ago and it have a problem today again.
Your card is 15 years old so you know well that is may be hardware fault.
Now you can go to gsmhosting thread for more info.

I strongly suggest you always post only hones and exact informaton instead of fake words like "not work".
Thank you for your future honest reports!
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