help me : how can i update the firmware for this Smart Card

Post Reply
00BFBEAAE7
Posts: 1
Joined: 12 Oct 2020, 18:52

help me : how can i update the firmware for this Smart Card

Post by 00BFBEAAE7 »

=== DongleManager [Infinity] v1.80 [12/10/2020 20:13:14] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002AAE700001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): BFBEAAE7
Firmware version: 0134.02
=== Process started: 12/10/2020 20:13:19 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card.

Smart-Card has latest firmware version or probably support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17
If it's expired contact to your seller and renew support - https://www.infinity-box.com/buy/
Support
Posts: 4186
Joined: 19 Oct 2011, 20:27
Contact:

Re: help me : how can i update the firmware for this Smart Card

Post by Support »

00BFBEAAE7 wrote: 12 Oct 2020, 19:32 === DongleManager [Infinity] v1.80 [12/10/2020 20:13:14] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0002AAE700001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): BFBEAAE7
Firmware version: 0134.02
=== Process started: 12/10/2020 20:13:19 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card.

Smart-Card has latest firmware version or probably support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17
If it's expired contact to your seller and renew support - https://www.infinity-box.com/buy/
Hello,

Your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

Please contact to your seller and renew support for 1 or 2 years - https://www.infinity-box.com/buy/
pitacrews
Posts: 3
Joined: 19 Nov 2020, 09:34

Re: help me : how can i update the firmware for this Smart Card

Post by pitacrews »

=== DongleManager [Infinity] v1.80 [11/19/2020 12:09:14] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: DITS Ezy Smart Card reader SCR2012 0
HWID: 0108AA6C24881292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D0E4AA6C
Firmware version: 0145.02
=== Process started: 11/19/2020 12:09:16 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0018] Wrong hardware.
Write to https://www.infinity-box.com/support/?r=2
Activation 1: (0) Infinity-Box/Dongle; S/N: D0E4AA6C; Firmware Version: 0145; Registered: 31-Dec-2015; Expired: 07-Mar-2021; Support: Active
Support
Posts: 4186
Joined: 19 Oct 2011, 20:27
Contact:

Re: help me : how can i update the firmware for this Smart Card

Post by Support »

pitacrews wrote: 19 Nov 2020, 09:48 === DongleManager [Infinity] v1.80 [11/19/2020 12:09:14] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: DITS Ezy Smart Card reader SCR2012 0
HWID: 0108AA6C24881292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D0E4AA6C
Firmware version: 0145.02
=== Process started: 11/19/2020 12:09:16 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0018] Wrong hardware.
Write to https://www.infinity-box.com/support/?r=2
Activation 1: (0) Infinity-Box/Dongle; S/N: D0E4AA6C; Firmware Version: 0145; Registered: 31-Dec-2015; Expired: 07-Mar-2021; Support: Active
Hello,

This Card-Reader is faulty and can not be used for smart-card update process, it should be replaced with another one
Card-Reader: DITS Ezy Smart Card reader SCR2012 0
Post Reply