Infinity Box Dongle [CM2] [BEST] Support

Azizbek7771 wrote: ↑29 Apr 2021, 08:47 Old smart card type
(S/N): C3E044A7
New smart card type
Serial (s/n) B6A7ABC5 but it bougth it with cm2 activation only

zohaibmunna333 wrote: ↑21 May 2021, 15:39 === DongleManager [Infinity] v1.81 [5/20/2021 23:16:15] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00001F5E21F34082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 41BA1F5E
Firmware version: 0147.02
=== Process started: 5/20/2021 23:16:16 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2a plz need heip

kahilan wrote: ↑09 Jun 2021, 14:53 Serial No (S/N): 3520C825
Firmware version: 0140.02

Sera wrote: ↑22 Jun 2021, 18:29 Hello
Please transfer my activation . Best and infinity dongle
old damaged card sn : A489C86D
new smart card sn : 46F08952
Thanks in advanced

Liralotfi wrote: ↑06 Aug 2021, 07:04 hi support team , after contacting the sup on gsm forum for months now
the solution they gave me is that "
Smart-Card S/N 0811DD8C is from year 2005, it's 16 years old.


Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box

If problem still exist:
- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader

If problem still exist this means it's a hardware problem and you should buy new Dongle.

If you will get new dongle we can transfer activations from old dongle to new one. "

after trying everything i decided to buy a new dongle & it arrived 3 days ago ,
im trying to contact them on the forum but no answer after a bit of research i found out that i need to email u guys with the old sn & the new one so here i am :
old sn = 0811DD8C
new sn = 47E08A52

Liralotfi wrote: ↑06 Aug 2021, 08:07 i just got it right now , thank you & sorry for the miss understanding

hish2021 wrote: ↑10 Aug 2021, 15:01 === DongleManager [Infinity] v1.88 [10/08/2021 05:55:43 م] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000127E1212B4082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 28BF27E1
Firmware version: 0149.02
=== Started: 10/08/2021 05:55:44 م ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2

hish2021 wrote: ↑10 Aug 2021, 15:38 Username: 0028BF27E1
==> Scan C:\Users\Hashomy\Downloads\DongleManager (1) for report.log
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
Found files: 0
==> Scan C:\Users\Hashomy\Downloads\DongleManager (1) for *.ibin.log
==> Scan c:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
==> Scan c:\Program Files (x86) for *.ibin.log
Found files: 0
==> Scan C:\Users\Hashomy\Downloads\DongleManager (1) for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
Found files: 0
No reports found