Infinity Box/Dongle - How to check Support Expiration date

Taief
Posts: 3
Joined: 20 Nov 2019, 05:33

Re: InfinityBox CM2SP2 Not working

Post by Taief »

Taief wrote: 20 Nov 2019, 10:26
Support wrote: 20 Nov 2019, 08:39
Taief wrote: 20 Nov 2019, 05:46 InfinityBox CM2SP2 Not working

Token
- Type: Infinity-Box/Dongle
- Account Status: Active
- Hardware Status: Ok
Services
- Activation 1: Infinity-Box/Dongle; S/N: 2F9A1E87; Firmware Version: 0137; Registered: 18-Jan-2018; Expired: 18-Jan-2019;

=== Process started: 11/18/2019 14:14:17 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

https://ibb.co/9pTvNRJ
Hello,

It looks like your dongle support period is expired.
If support is expired please contact to your seller and renew support - https://www.infinity-box.com/buy/
hello sir Expired: 18-Jan-2019 Plz Chak My Dongle; S/N: 2F9A1E87

Services
- Activation 1: Infinity-Box/Dongle; S/N: 2F9A1E87; Firmware Version: 0137; Registered: 18-Jan-2018; Expired: 18-Jan-2019;
Sorry Sir i dont chak my date sorry
Support
Posts: 1420
Joined: 19 Oct 2011, 20:27
Contact:

Re: InfinityBox CM2SP2 Not working

Post by Support »

Taief wrote: 20 Nov 2019, 10:35
Taief wrote: 20 Nov 2019, 10:26
Support wrote: 20 Nov 2019, 08:39

Hello,

It looks like your dongle support period is expired.
If support is expired please contact to your seller and renew support - https://www.infinity-box.com/buy/
hello sir Expired: 18-Jan-2019 Plz Chak My Dongle; S/N: 2F9A1E87

Services
- Activation 1: Infinity-Box/Dongle; S/N: 2F9A1E87; Firmware Version: 0137; Registered: 18-Jan-2018; Expired: 18-Jan-2019;
Sorry Sir i dont chak my date sorry
You are always welcome
walid2020
Posts: 1
Joined: 19 Feb 2020, 14:48

Re: Main Infinity Box/Dongle - How to check Support Expiration date

Post by walid2020 »

Re: InfinityBox CM2SP2 Not working
Support
Posts: 1420
Joined: 19 Oct 2011, 20:27
Contact:

Re: Main Infinity Box/Dongle - How to check Support Expiration date

Post by Support »

walid2020 wrote: 19 Feb 2020, 14:52 Re: InfinityBox CM2SP2 Not working
Hi,
I think it works very good.
What is the problem exactly at your side ?
rds21
Posts: 1
Joined: 21 Jun 2020, 14:48

Re: Main Infinity Box/Dongle - How to check Support Expiration date

Post by rds21 »

=== DongleManager [Infinity] v1.80 [21/06/2020 9:49:42] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00006A831FDB4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): F2316A83
Firmware version: 0143.02
=== Process started: 21/06/2020 9:49:44 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

How can I solve the problem it gives me that error?..
Support
Posts: 1420
Joined: 19 Oct 2011, 20:27
Contact:

Re: Main Infinity Box/Dongle - How to check Support Expiration date

Post by Support »

rds21 wrote: 21 Jun 2020, 14:50 === DongleManager [Infinity] v1.80 [21/06/2020 9:49:42] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00006A831FDB4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): F2316A83
Firmware version: 0143.02
=== Process started: 21/06/2020 9:49:44 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

How can I solve the problem it gives me that error?..
Hello,

It looks like your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support - https://www.infinity-box.com/buy/
039ECA5FBC
Posts: 1
Joined: 25 Jun 2020, 17:28

Re: Main Infinity Box/Dongle - How to check Support Expiration date

Post by 039ECA5FBC »

=== DongleManager [Infinity] v1.80 [6/25/2020 11:47:53] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00005FBC200A4082
=== Process started: 6/25/2020 11:47:53 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to https://infinity-box.com/support/?r=2
please solve the problem
Support
Posts: 1420
Joined: 19 Oct 2011, 20:27
Contact:

Re: Main Infinity Box/Dongle - How to check Support Expiration date

Post by Support »

039ECA5FBC wrote: 25 Jun 2020, 18:48 === DongleManager [Infinity] v1.80 [6/25/2020 11:47:53] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00005FBC200A4082
=== Process started: 6/25/2020 11:47:53 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to https://infinity-box.com/support/?r=2
please solve the problem
insert card into your "Alcor Micro USB Smart Card Reader" and update it now
Sunndozor
Posts: 2
Joined: 05 Aug 2020, 08:00

Re: Main Infinity Box/Dongle - How to check Support Expiration date

Post by Sunndozor »

=== DongleManager [Infinity] v1.80 [05.08.2020 10:58:11] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00001B8012B94082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 8B551B80
Firmware version: 0144.02
=== Process started: 05.08.2020 10:58:13 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to https://infinity-box.com/support/?r=2

please solve the problem
Support
Posts: 1420
Joined: 19 Oct 2011, 20:27
Contact:

Re: Main Infinity Box/Dongle - How to check Support Expiration date

Post by Support »

Sunndozor wrote: 05 Aug 2020, 08:09 === DongleManager [Infinity] v1.80 [05.08.2020 10:58:11] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00001B8012B94082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 8B551B80
Firmware version: 0144.02
=== Process started: 05.08.2020 10:58:13 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to https://infinity-box.com/support/?r=2

please solve the problem
Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
1. Delete fault.bin file from software folder (if you have it there)
2. Install latest Infinity software updates
3. Run DongleManager
4. Update Dongle firmware


Only ONE update try is allowed !
In case of problem DO NOT update card again !
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