Smart-Card/Dongle/Box update Problems and Solutions

Support
Posts: 1420
Joined: 19 Oct 2011, 20:27
Contact:

Smart-Card/Dongle/Box update Problems and Solutions

Post by Support »

Dear Sirs,

If you have a problem with your Box/Dongle Smart-Card - post here DongleManager error text.

- Please copy/paste ONLY TEXT but not pictures and/or video !
- Please remove Online Service Passoword from your message !
- Please do not update your Smart-Card many times because you can damage Smart-Card permanently !
- Please update Smart-Card ONLY ONE TIME otherwise server can lock your account for 24 or more hours for security reason



If you have Card-Reader Type FT SCR2000 you should update Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pdf
- Download files here
Also you can insert Smart-Card into another Card-Reader.
dimon75
Posts: 2
Joined: 10 Jan 2018, 14:26

Re: Smart-Card/Dongle/Box update Problems and Solutions

Post by dimon75 »

=== DongleManager [Infinity] v1.72 [10.01.2018 16:41:54] ===
Box/Dongle type selected: [BEST]
Card-Reader: OMNIKEY CardMan 3621 0
HWID: 00032D7800001942
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 08102D78
Firmware version: 0118.02
=== Process started: 10.01.2018 16:41:57 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0005] Authentication failed! Dongle is not Registered yet ?
Support
Posts: 1420
Joined: 19 Oct 2011, 20:27
Contact:

Re: Smart-Card/Dongle/Box update Problems and Solutions

Post by Support »

dimon75 wrote: 10 Jan 2018, 14:48 === DongleManager [Infinity] v1.72 [10.01.2018 16:41:54] ===
Box/Dongle type selected: [BEST]
Card-Reader: OMNIKEY CardMan 3621 0
HWID: 00032D7800001942
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 08102D78
Firmware version: 0118.02
=== Process started: 10.01.2018 16:41:57 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0005] Authentication failed! Dongle is not Registered yet ?
Run DongleManager and read S/N.
Then contact to help [at] infinity-box.com with full details.
dimon75
Posts: 2
Joined: 10 Jan 2018, 14:26

Re: Smart-Card/Dongle/Box update Problems and Solutions

Post by dimon75 »

Thank you very much, everything turned out.
planetgsm
Posts: 3
Joined: 25 Jul 2018, 19:51

Re: Smart-Card/Dongle/Box update Problems and Solutions

Post by planetgsm »

==== [7/25/2018 21:27:26] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.72 [7/25/2018 21:27:47] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 010675892488129
Box/Dongle found: [BEST]
Serial No (S/N):
Firmware version: 0122.02
"UK Edition" status: On
Last launched Application: 0030 v.0228
=> Activations:
- 03: [BEST] v.0122
- 0A: #10
=== DongleManager [Infinity] v1.72 [7/25/2018 21:27:52] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0106758924881292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): FBxxxxx
Firmware version: 0122.02
=== Process started: 7/25/2018 21:27:54 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 133 sec
Card returned error - 0000 at 0/8391
Error upgrading applets:
Card returned error - 0000 at 0/8391
Disconnected


Services
- Activation 1: Infinity-Box/Dongle; Firmware Version: 0137; Registered: 25-Jul-2018; Expired: 26-Jul-2019; Support: Active

Token
- Type: Infinity [BEST]
- Account Status: Active
- Hardware Status: Ok
Services
- Activation 1: Infinity-Box/Dongle; Firmware Version: 0137; Registered: 25-Jul-2018; Expired: 26-Jul-2019; Support: Active
- Activation 2: Infinity [BEST]; S/N: Fxxxxxx; Firmware Version: 0122
- More Services may be active but not listed
planetgsm
Posts: 3
Joined: 25 Jul 2018, 19:51

Re: Smart-Card/Dongle/Box update Problems and Solutions

Post by planetgsm »

Any solution yet since yesterday , i thought this is teh way of getting helped DIRECTLY on the forum of the developers who developed these activations !!!


Dont let your users find answers elswhere!
planetgsm
Posts: 3
Joined: 25 Jul 2018, 19:51

Re: Smart-Card/Dongle/Box update Problems and Solutions

Post by planetgsm »

Date Messages File
2018-07-25 19:09:12 Note! Information regarding Infinity Chinese Miracle-2 activation for BEST/CDMA dongle: We have successfully activated Infinity Chinese Miracle-2 for BEST/CDMA dongle SN: FB797589
laciagsm
Posts: 2
Joined: 11 Aug 2018, 17:10

Re: Smart-Card/Dongle/Box update Problems and Solutions

Post by laciagsm »

=== DongleManager [Infinity] v1.72 [11/08/2018 18:25:29] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000010C600001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 5EB510C6
Firmware version: 0137.02
=== Process started: 11/08/2018 18:25:33 ===
Connecting to server
Connection to server failedSocket Error # 10061
Connection refused.
Support
Posts: 1420
Joined: 19 Oct 2011, 20:27
Contact:

Re: Smart-Card/Dongle/Box update Problems and Solutions

Post by Support »

laciagsm wrote: 11 Aug 2018, 17:26 === DongleManager [Infinity] v1.72 [11/08/2018 18:25:29] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000010C600001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 5EB510C6
Firmware version: 0137.02
=== Process started: 11/08/2018 18:25:33 ===
Connecting to server
Connection to server failedSocket Error # 10061
Connection refused.
Answered in other thread, please check it.
Support
Posts: 1420
Joined: 19 Oct 2011, 20:27
Contact:

Re: Smart-Card/Dongle/Box update Problems and Solutions

Post by Support »

planetgsm wrote: 26 Jul 2018, 06:14 Any solution yet since yesterday , i thought this is teh way of getting helped DIRECTLY on the forum of the developers who developed these activations !!!


Dont let your users find answers elswhere!
You have erased Dongle S/N in your post, no solution can be provided in this case.
Please in future do not edit logs
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