Automatic Report & Fix Issue

Support
Posts: 1536
Joined: 19 Oct 2011, 20:27
Contact:

Re: Automatic Report & Fix Issue

Post by Support »

plsolution wrote: 23 Sep 2021, 18:20 My CM2 is Not Open. Please Help Me.

Error Smart-Card misconfiguration! Contact to Support!




=== DongleManager [Infinity] v1.88 [2021-09-23 9:33:28 PM] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00002CA621F34082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Serial No (S/N): 35872CA6
Firmware version: 0150.02
Box/Dongle misconfiguration
Diagnostic code: 66
"UK Edition" status: Off
Last launched Application: 0032 v.0150
=> Activations:
- 00: Infinity-Box/Dongle [CM2] v0150
=> Options:
- Infinity-Box/Dongle [CM2]


=== DongleManager [Infinity] v1.88 [2021-09-23 9:33:52 PM] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00002CA621F34082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Serial No (S/N): 35872CA6
Firmware version: 0150.02
Box/Dongle misconfiguration
Diagnostic code: 66
=> Online Service:
- Username: 0035872CA6
- Password:


Username: 0035872CA6
==> Scan C:\Users\user\Downloads\DongleManager for report.log
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
Found files: 0
==> Scan C:\Users\user\Downloads\DongleManager for *.ibin.log
==> Scan c:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
==> Scan c:\Program Files (x86) for *.ibin.log
Found files: 0
==> Scan C:\Users\user\Downloads\DongleManager for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
Found files: 0
No reports found
Please do not use Eltima/Flexihub and other usb sharing tools at the same time with Infinity software

What to do:

1. Read this
2. Uninstall/disable Eltima/Flexihub and other usb sharing tools
3. Reboot PC

Make the next step ONLY after uninstall usb sharing tool otherwise YOU MAY DAMAGE your dongle:

4. Update dongle firmware with Infinity DongleManager
UpdateMarket
Posts: 4
Joined: 04 Oct 2021, 12:56

Re: Automatic Report & Fix Issue

Post by UpdateMarket »

=== DongleManager [Infinity] v1.88 [10/04/2021 04:27:54 È.Ù] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000258821344082
Box/Dongle found: Infinity [BEST]
Serial No (S/N): A2342588
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0031 v.0122
=> Activations:
- 03: Infinity [BEST] v0122
Diagnostic key: 7F1A6F36645CA0E9
=> Options:
- Infinity [BEST]
UpdateMarket
Posts: 4
Joined: 04 Oct 2021, 12:56

Re: Automatic Report & Fix Issue

Post by UpdateMarket »

=== DongleManager [Infinity] v1.88 [10/04/2021 04:28:30 È.Ù] ===
Box/Dongle type selected: Infinity [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000258821344082
Box/Dongle found: Infinity [BEST]
Reading...
Serial No (S/N): A2342588
Firmware version: 0122.02
=== Started: 10/04/2021 04:28:32 È.Ù ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?
No
UpdateMarket
Posts: 4
Joined: 04 Oct 2021, 12:56

Re: Automatic Report & Fix Issue

Post by UpdateMarket »

Box/Dongle type selected: Infinity [BEST]
Box/Dongle misconfiguration
Diagnostic code: 5A
Username: 03A2342588
==> Scan I:\Box Setup\Best\DongleManager for report.log
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan d:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
==> Scan d:\Program Files (x86) for report.log
Found files: 0
==> Scan I:\Box Setup\Best\DongleManager for *.ibin.log
==> Scan c:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
==> Scan d:\Program Files for *.ibin.log
==> Scan c:\Program Files (x86) for *.ibin.log
==> Scan d:\Program Files (x86) for *.ibin.log
Found files: 0
==> Scan I:\Box Setup\Best\DongleManager for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan d:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
==> Scan d:\Program Files (x86) for fault.bin
Found files: 0
No reports found
Support
Posts: 1536
Joined: 19 Oct 2011, 20:27
Contact:

Re: Automatic Report & Fix Issue

Post by Support »

UpdateMarket wrote: 04 Oct 2021, 13:03 Box/Dongle type selected: Infinity [BEST]
Box/Dongle misconfiguration
Diagnostic code: 5A
Username: 03A2342588
==> Scan I:\Box Setup\Best\DongleManager for report.log
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan d:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
==> Scan d:\Program Files (x86) for report.log
Found files: 0
==> Scan I:\Box Setup\Best\DongleManager for *.ibin.log
==> Scan c:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
==> Scan d:\Program Files for *.ibin.log
==> Scan c:\Program Files (x86) for *.ibin.log
==> Scan d:\Program Files (x86) for *.ibin.log
Found files: 0
==> Scan I:\Box Setup\Best\DongleManager for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan d:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
==> Scan d:\Program Files (x86) for fault.bin
Found files: 0
No reports found
To avoid software conflicts in future please do not use HDD Software|Hex Editor Neo|Hexframe at the same time with Infinity software.

What to do:

Update dongle firmware with Infinity DongleManager now to get it fixed
UpdateMarket
Posts: 4
Joined: 04 Oct 2021, 12:56

Re: Automatic Report & Fix Issue

Post by UpdateMarket »

Support wrote: 04 Oct 2021, 15:50
UpdateMarket wrote: 04 Oct 2021, 13:03 Box/Dongle type selected: Infinity [BEST]
Box/Dongle misconfiguration
Diagnostic code: 5A
Username: 03A2342588
==> Scan I:\Box Setup\Best\DongleManager for report.log
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan d:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
==> Scan d:\Program Files (x86) for report.log
Found files: 0
==> Scan I:\Box Setup\Best\DongleManager for *.ibin.log
==> Scan c:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
==> Scan d:\Program Files for *.ibin.log
==> Scan c:\Program Files (x86) for *.ibin.log
==> Scan d:\Program Files (x86) for *.ibin.log
Found files: 0
==> Scan I:\Box Setup\Best\DongleManager for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan d:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
==> Scan d:\Program Files (x86) for fault.bin
Found files: 0
No reports found
To avoid software conflicts in future please do not use HDD Software|Hex Editor Neo|Hexframe at the same time with Infinity software.

What to do:

Update dongle firmware with Infinity DongleManager now to get it fixed
Nice!
Worked... :D
Source4Unlock
Posts: 2
Joined: 06 Oct 2021, 13:09

Re: Automatic Report & Fix Issue

Post by Source4Unlock »

ANOTHER ISSUE
=== DongleManager [Infinity] v1.88 [06/10/2021 14:13:36] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0003A4B300001942
Box/Dongle found: Infinity-Box/Dongle [CM2]
Serial No (S/N): BC94A4B3
Firmware version: 0120.02
Box/Dongle misconfiguration
Diagnostic code: 65
"UK Edition" status: On
Last launched Application: 001A v.0375
=> Activations:
- 00: Infinity-Box/Dongle [CM2] v0120
- 04: #4
Diagnostic key: 7F67FEC64B42E19F
=> Options:
- Infinity-Box/Dongle [CM2]
- Infinity [BEST]
__________________________________________________________

SCAN REPORT:

Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Box/Dongle misconfiguration
Diagnostic code: 65
Username: 00BC94A4B3
==> Scan C:\InfinityBox\DongleManager for report.log
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
Found files: 0
==> Scan C:\InfinityBox\DongleManager for *.ibin.log
==> Scan c:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
Found files: 0
==> Scan C:\InfinityBox\DongleManager for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
Found files: 0
No reports found-

Smart card misconfiguration/ contact support
Source4Unlock
Posts: 2
Joined: 06 Oct 2021, 13:09

Re: Automatic Report & Fix Issue

Post by Source4Unlock »

Update report:

=== DongleManager [Infinity] v1.88 [06/10/2021 14:18:55] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0003A4B300001942
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): BC94A4B3
Firmware version: 0120.02
=== Started: 06/10/2021 14:18:59 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Support
Posts: 1536
Joined: 19 Oct 2011, 20:27
Contact:

Re: Automatic Report & Fix Issue

Post by Support »

Source4Unlock wrote: 06 Oct 2021, 13:20 Update report:

=== DongleManager [Infinity] v1.88 [06/10/2021 14:18:55] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0003A4B300001942
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): BC94A4B3
Firmware version: 0120.02
=== Started: 06/10/2021 14:18:59 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Update dongle firmware now
henzell
Posts: 1
Joined: 17 Oct 2021, 07:34

Re: Automatic Report & Fix Issue

Post by henzell »

=== DongleManager [Infinity] v1.88 [17-Oct-21 2:36:41 PM] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00002C3A18434082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 4C8F2C3A
Firmware version: 0150.02
=== Started: 17-Oct-21 2:36:42 PM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
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