Ticket-ID:1631619019.794 fault.bin 000BE33199

000BE33199
Posts: 11
Joined: 14 Sep 2021, 11:30

Re: Ticket-ID:1631619019.794 fault.bin 000BE33199

Post by 000BE33199 »

Sir, all computer programs have been deleted

a report

Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Box/Dongle misconfiguration
Diagnostic code: 62
Username: 000BE33199
==> Scan C:\Users\SinUP\Desktop\DongleManager for report.log
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
Found files: 0
==> Scan C:\Users\SinUP\Desktop\DongleManager for *.ibin.log
==> Scan c:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
==> Scan c:\Program Files (x86) for *.ibin.log
Found files: 0
==> Scan C:\Users\SinUP\Desktop\DongleManager for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
Found files: 0
No reports found
Support
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Re: Ticket-ID:1631619019.794 fault.bin 000BE33199

Post by Support »

I need clear and short confirmation for this task:

Now you should uninstall or disable debugger
reboot PC

Done or not?
000BE33199
Posts: 11
Joined: 14 Sep 2021, 11:30

Re: Ticket-ID:1631619019.794 fault.bin 000BE33199

Post by 000BE33199 »

Yes, all programs are disabled
delete folder path c:\program files (x86)\microsoft visual studio 10.0\common7\packages\debugger\x64\msvsmon.exe
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Re: Ticket-ID:1631619019.794 fault.bin 000BE33199

Post by Support »

Read this

- Update dongle firmware with Infinity DongleManager
000BE33199
Posts: 11
Joined: 14 Sep 2021, 11:30

Re: Ticket-ID:1631619019.794 fault.bin 000BE33199

Post by 000BE33199 »

Thank you sir, you have run it successfully
000BE33199
Posts: 11
Joined: 14 Sep 2021, 11:30

Re: Ticket-ID:1631619019.794 fault.bin 000BE33199

Post by 000BE33199 »

What do you advise me to do so that there is no problem?
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Re: Ticket-ID:1631619019.794 fault.bin 000BE33199

Post by Support »

Image
0027E01178
Posts: 4
Joined: 15 Sep 2021, 09:59

INFINITY CM2 SP2

Post by 0027E01178 »

How to solve cpu[platform] safaricom ;safaricom neon ray,neon storm,neon ray pro missing
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Re: INFINITY CM2 SP2

Post by Support »

0027E01178 wrote: 15 Sep 2021, 15:42 How to solve cpu[platform] safaricom ;safaricom neon ray,neon storm,neon ray pro missing
Install latest CM2SP2
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