Smart-Card/Dongle/Box update Problems and Solutions

[Support]

Operation (673): Infinity Chinese Miracle-2 (Test Version 2015) software activation for Infinity [BEST]
(Test Version) MTK/MediaTek, RDA/Coolsand, SPD/Spreadtrum software. Here is Full Version with support
Price: 0
Balance: 0
Quantity: 0 of 5 done
Instruction: - You must use [BEST] v2.08 or higher after Chinese Miracle-2 (Test Version) Activation !
- If you have DC-Unlocker Activation: use DC-Unlocker Client version 1.00.1190 or higher after Chinese Miracle-2 (Test Version) Activation !
Status: F20824E8 Not Found
To Validate Serial Number and check Dongle type click here

Your dongle type is not [BEST].
You already have full version, why do you want to activate 4 years old Test version ?

[Support]

=== Process started: 26/11/2018 10:12:34 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to https://infinity-box.com/support/?r=2

Help me please

You have removed all information from your post.
It's impossible to help if you hide details.

[Sammstech]

I have updated my dongle since 5hrs ago and the license file was confirmed to have been sent but uptill now I have not receive it. And each time I try to open the setup it will tell me it will be activated on 10mins time.
What should I do?

[Support]

I have updated my dongle since 5hrs ago and the license file was confirmed to have been sent but uptill now I have not receive it. And each time I try to open the setup it will tell me it will be activated on 10mins time.
What should I do?

Check your mailbox SPAM or JUNK folder.
What is the result?

[00F51C3941]

=== DongleManager [Infinity] v1.80 [4/29/2021 9:34:42] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID:
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N):....
Firmware version: 0145.02
=== Process started: 4/29/2021 9:34:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2

[Support]

=== DongleManager [Infinity] v1.80 [4/29/2021 9:34:42] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID:
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N):....
Firmware version: 0145.02
=== Process started: 4/29/2021 9:34:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2

Hello,

It's 3rd time you have the same issue. You completely ignore all our advices. It is not good.

Now send file fault.bin
from /InfinityBox/CM2MT2/ or /InfinityBox/CM2SP2/ or /InfinityBox/BEST/ folder

https://www.infinity-box.com/contact/

[Support]

Auto-Fix method https://infinity-box.com/support/?r=100155

[03777A907B]

=== DongleManager [Infinity] v1.88 [10/22/2021 4:39:00 PM] ===
Box/Dongle type selected: Infinity [BEST]
Card-Reader: FT SCR2000 0
HWID: 0003907B10321292
Box/Dongle found: Infinity [BEST]
Reading...
Serial No (S/N): 777A907B
Firmware version: 0122.02
=== Started: 10/22/2021 4:39:03 PM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0007] No update available
Why?
1.Smart-Card has latest firmware version. Update is not required.
OR
2.Support period is expired, check it here - https://www.infinity-box.com/doc/?r=17
If support expired contact to any seller and renew - https://www.infinity-box.com/buy/

[03777A907B]

keeps saying YOU MUST ACTIVATE SERVICE VIA ONLINE SUPPORT .

[03777A907B]

=== DongleManager [Infinity] v1.88 [10/22/2021 8:00:46 PM] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0003907B10321292
Box/Dongle found: Infinity [BEST]
Serial No (S/N): 777A907B
Firmware version: 0122.02
"UK Edition" status: On
Last launched Application: 0030 v.0229
=> Activations:
- 03: Infinity [BEST] v0122
- 0F: #15
=> Options:
- Infinity [BEST]
- Infinity [BEST2]
- amt

[Support]

keeps saying YOU MUST ACTIVATE SERVICE VIA ONLINE SUPPORT .

Info is here viewtopic.php?t=2512